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1. Total quality management in government: a practical guide for the real world / Steven Cohen, Ronald Brand

by Cohen, Steven; Brand, Ronald.

Edition: 1st editionMaterial type: book Book; Format: print ; Literary form: not fiction Publisher: San Francisco, Calif. : Jossey-Bass Publishers, [c1993]Availability: Items available for loan: [350.0078 C678] (1).
2. Employee involvement and total quality management: practices and results in Fortune 1000 companies / Edward E. Lawler III, Susan Albers Mohrman, Gerald E. Ledford.

by Lawler, Edward E; Mohrman, Susan Albers; Ledford, Gerald E.

Material type: book Book; Format: print Publisher: San Francisco, Calif. : Jossey-Bass Publishers, [c1992]Availability: Items available for loan: [658.562 L418] (1).

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