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21. The horizontal challenge : line departments, central agencies and leadership / Herman Bakvis and Luc Juillet.

by Bakvis, Herman; Juillet, Luc. -- Canada School of Public Service

Material type: book Book; Format: print ; Literary form: not fiction Publisher: [Ottawa, Ont.] : Canada School of Public Service, [c2004]Availability: Items available for loan: [352.283 B169] (1).
22. Citizens first 2000 : report on "have your say!" : a survey on improving government services = Les citoyens d'abord 2000 : rapport sur «prononcez-vous!» : un sondage sur l'amélioration des services gouvernementaux / George Spears, Kasia Seydegart.

by Spears, George; Seydegart, Kasia.

Material type: book Book; Audience: Specialized; Publisher: Toronto, Ont. : The Institute of Public Administration of Canada, c2001Other title: Citizens first 2000 | "Report on "have your say!" | A survey on improving government services | Les citoyens d'abord 2000 | Rapport sur «prononcez-vous!» | Un sondage sur l'amélioration des services gouvernementaux.Availability: Items available for loan: [351.71 S741] (2).
23. Citizens first 3 = les citoyens d'abord 3 / George Spears, Kasia Seydegart, Faye Schmidt ; Erin Research Inc. for the Institute for Citizen Centred Service & the Institute of Public Administration of Canada.

by Spears, George; Schmidt, Faye Nella; Seydegart, Kasia. -- Erin Research Inc; The Institute of Public Administration of Canada; The Institute for Citizen-Centred Service; l'Institut d'administration publique du Canada; l'nstitut des services axés sur les citoyens

Material type: book Book; Literary form: not fiction ; Audience: Specialized; Publisher: Toronto, Ont. : Institute of Public Administration of Canada, c2003Other title: Citoyens d'abord 3.Availability: Items available for loan: [351.71 S741c] (1).

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