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1. Total quality management in government: a practical guide for the real world / Steven Cohen, Ronald Brand

by Cohen, Steven; Brand, Ronald.

Edition: 1st editionMaterial type: book Book; Format: print ; Literary form: not fiction Publisher: San Francisco, Calif. : Jossey-Bass Publishers, [c1993]Availability: Items available for loan: [350.0078 C678] (1).
2. Keeping current: advanced internet strategies to meet librarian and patron needs / Steven M. Cohen.

by Cohen, Steven M.

Material type: book Book; Format: print Publisher: Chicago : American Library Association, 2003Availability: Items available for loan: [025.525 C678] (1).

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