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The service state : rhetoric, reality and promise / Patrice Dutil . . . [et al.].

by Dutil, Patrice A; Howard, Cosmo; Langford, John; Roy, Jeffrey.
Material type: materialTypeLabelBookSeries: Governance series (Ottawa, Ont.): 25.Publisher: Ottawa, Ont. : University of Ottawa Press, c2010Description: xiv, 194 p. ; 23 cm.ISBN: 9780776607436.Subject(s): Administrative agencies -- Customer services -- Canada | Consumer satisfaction -- Canada -- Evaluation | Electronic government information -- Canada | Internet in public administration -- CanadaDDC classification: 351.71 D976
Item type Current location Call number Status Date due
Main / Collection principale 351.71 D976 (Browse shelf) Available

Winter 2010 Selected Accessions List.

Includes bibliographical references (p. 159-178) and index.

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