Dutil, Patrice A., 1960-

The service state : rhetoric, reality and promise / Patrice Dutil . . . [et al.]. - Ottawa, Ont. : University of Ottawa Press, c2010. - xiv, 194 p. ; 23 cm. - Governance series, 25 1487-3052 ; . - Governance series (Ottawa, Ont.) ; 25. .

Winter 2010 Selected Accessions List.

Includes bibliographical references (p. 159-178) and index.

9780776607436


Administrative agencies--Customer services--Canada.
Consumer satisfaction--Evaluation.--Canada
Electronic government information--Canada.
Internet in public administration--Canada.

351.71 D976

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